Section- 1

Introduction

• Current Roles, Prior Experience & Expectation for this course.
• Typical Siebel Roles
  • Siebel Developer/Configurator
  • Interfaces (EIM/EAI)
  • Siebel Administrator
• Course Materials - Handouts & Bookshelf CD
• Course Methodology - Lecture, Software demonstration, Class discussions & Hands-on-labs
• Siebel Products to manage customer relationships
  • Employee facing applications (we will work with this type of application throughout this course)
  • Customer facing applications
  • Industry Applications
  • Enterprise Edition & MidMarket Edition

     

Section- 2

Foundations

• Key Business Entities
• Types of User Interface (High & Standard)
• Exploring Application
  • Navigating screen and views
  • Drilldowns, Menus, MVGs, Picklists, etc
  • Entering data, Querying data, Sorting data, etc.

Server Architecture

1. Gateway Server
2. Enterprise Server
3. Siebel Server
4. Siebel Web Server
5. Siebel File System
6. Siebel Database Server
7. Siebel Clients

Application Architecture

1. Data Object Layer
2. Siebel Object Layer
3. User Interface Layer

Access Control and Organization Setup

1. Organization/Division Hierarchy
2. Position and Reporting Hierarchy
3. Views and Responsibility
4. Employees
5. Employee based Visibility vs. Position based Visibility
6. Access List, Sales Team, Account Team

Section-3

Installation - Clients and Servers

• Siebel Application Server Installation
• Siebel Database Server Installation
• Siebel Web Server Extension Installation
• Applying patches
• Installing Client
• Installing Tools

Application Startup Process (Lab)

• Icon
• Configuration file (.cfg)
• Compiled Objects (.srf)

Tools environment setup

• Local database setup
  • Add employees to mobile clients (Lab)
  • Run Generate New Database
  • Run DBExtract for each developer
  • Initialize Local database
  • Get all project
• Check-in & Check-out process
• Repository
• Archiving projects & Exporting/Importing
• Compilation and deployment

Section- 4

Configuration - Siebel Tools

• Exploring the application to understand Siebel standard functionality
• Configuration Strategy
• Configuring Applets - Form/List
• Configuring Views, Screens & Application
• Understanding Business Components & Joins
• Understanding Business Objects & Links
• Configuring Navigation - Drilldown, Applet toggle, etc.
• Extending database
• Configuring Picklists, Pick Applets
• Configuring MVGs and Shuttle Applets/Associate Applets
• Siebel Template Files

Section- 5

Scripting

• Browser Script & Server Script
• Scripting Languages - Siebel VB, eScript & Java Script
• Siebel Scripting event model - Applets, Business Component & Application.
• Business Services

Section- 6

EIM - Data Loading

• Introducing Enterprise Integration Manager (EIM)
• Data Mapping
• Using SQL Loader for Loading Data from flat files to EIM Tables
• Stored Procedures for Data Massaging
• Running Enterprise Integration Manager
• Setting Enterprise Integration Manager Options

Section- 7

Business Process Automation

• Assignment Manager
• Workflow Processes
• Workflow Policies

Overview of certain Siebel Administration Tasks

• Installation - Servers & Clients
• Environment Migration
• Siebel Anywhere
• Remote Administration

Section- 8

Integrating Siebel Applications

• Understanding EAI (Enterprise Application Integration) Concepts
• Understanding use of workflows in EAI
• Integration Objects
• External Business Components

INTERVIEW QUESTIONS, RESUME & INTERVIEW TIPS

Each Day includes Theory and Lab practice

• Examples based on theory
• Exercises